6K234 Information and Knowledge Management
Spring 2008
(January 28, 2008-April 21, 2008)
Mondays: 6-9:20 pm, C435 PC
Professor Padmini Srinivasan
to contact me: pa d m ini - sri ni v a s an ATSIGN u i owa. e d u (remove the spaces)
School of Library and Information Science
Department of Management Sciences
College of Nursing (courtesy)
Department of Computer Science (courtesy)
Office: 3067 Main Library (335-5708)
Office Hours: T: 4 -5 pm & Th: 10-12 am, 3067 Main Lib.
Welcome to our course homepage!
Every organization, community, formal or informal group, and individual has to manage different types of information and knowledge. Accomplishing individual and group goals relies crucially on effective information and knowledge management strategies and methods. Challenges continually faced include for example changes in and loss of institutional memory and expertise over time; the distributed architecture (often globally) of an increasing number of organizations; the importance of being able to identify "just-in-time" combinations of knowledge and expertise to respond to new opportunitites. This course offers an overview of information and knowledge management through articles, case studies, class discussion and possibly some hands-on experience. We will study knowledge management models; methods to capture and represent explicit as well as tacit knowledge; approaches used by knowledge workers; the impact of variables such as organizational culture and communities of practice; and the value of knowledge recording tools such as blogs and collaboration tools such as to support social and expert networks. Students will be expected to complete the readings before class and participate in class discussions.
Dalkir, Kimiz. Knowledge Management in Theory and Practice by Dalkir. Elsevier, 2005. (Iowa Book and Supply.)
Real-Life Knowledge Management, Lessons from the Field. Eds. Dr.Abdul Samad (Sami) Kazi and Dr. Patricia Wolf. Published by Knowledge Board in collaboration with VTT - Technical Research Center of Finland.
| Item | Points |
|---|---|
| Participation | 10 (general) |
| Participation | 10 (presentation) |
| Exam (April 21) | 35 |
| Paper, Guidelines March 24: initial topic + initial bibliography due
March 31: 2 to 3-page outline due – with key points identified
April 14: Final version due |
25 |
Assignments, Assignment 1 |
10 points each |
Presentation Sequence:
1 - Jonathan Titus
2 - Si-Chi Chin
3 - Jacqueline Marquez
4 - Erik Giljam
5 - Heath Davis
6 - Allen Cooke
7 - Andrew Campbell
8 - Todd Defreece
9 - Brian Williams
PLEASE NOTE: If you have a disability that may require some modification of seating, testing, or any other class requirement, please let me know as soon as possible so that appropriate arrangements can be made. Similarly if you have any emergency medical information about which I should know, or if you need special arrangements in the event of an emergency please let me know. Please see me after class hours or during my scheduled office hours or schedule an appointment. I would also remind you that the Office of Student Disability Services is available to assist you.
Also important policies and procedures such as regarding sexual harassment, and also the Honor Code may be found by following the links. Please note that all assignments and exams must be done on your own unless otherwise specified by me. Any assignment or exam not completed solely by the student whose identification number appears on the assignment or exam, will lead to a zero (0) for the assignment/exam and an “F” for the course.
Readings:
Dalkir, Ch. 1
Example: Teleproject: Let's Sing Together
Davenport, T. and Prusak, L. What do we talk about when we talk about knowledge? From the book "Working Knowledge" Harvard Business School Press (access online book through InfoHawk)
CASE: BP's Virtual Teamwork Program (at the end of the Davenport and Prusak Chapter).
Readings:
Dalkir, Ch. 2
CASE: Learning from Simple Systems—The Case of JPL 101. In: Case Studies in Knowledge Management by Murray E. Jennex (Ed), (access online book through InfoHawk)
Readings:
Dalkir, Ch. 3
CASE: Blignaut, S. Addressing Communication Silo's using Complexity Techniqeus and Social Network Analysis, page 81 - 102. (Case 5, CB)
Readings:
Dalkir, Ch. 4
CASE: Lewis, A. and Diamond, B. Knowledge Management for Organizations Dealing with Critical Incidents, page 235-252. (Case 13, CB)
Readings:
Dalkir, Ch. 5
CASE: Siemens Sharenet: Building a Knowledge Network. Harvard Business School Case.
Readings:
Dalkir, Ch. 6
CASE: Cairns, G. Identifying Key Skills and Competencies Across the Enterprise, page 287-300. (Case 16, CB)
Readings:
Dalkir, Ch. 7
CASE: Maree, G.A., Roux, D. J., and Marais, M.A. Beneath the Surface of Conscious Patterns: Using Narrative to Characterise the Culture of Innovation at a Leading R&D Organisation, page 103-128. (Case 6, CB)
Getting it Right the Second Time. Szulanski & Winter. Harvard Business Review. January 2002.
Readings:
Dalkir, Ch. 8
CASE: Visser, A. Open Source Content Management System for a Sports Center, page 310-320 (Case 17, CB)
Krechel, D., Hartbauer, M. and Maximini, K. LENUS - The Hospital Content Management System. Computer-Based Medical Systems, 2006. CBMS 2006. 19th IEEE International Symposium, 2006 Page 9-14. (infohawk - but poor quality pdf).
Readings:
Dalkir, Ch. 9
CASE: Vallejos, R.V., Wolf, P., and Wirtschaft, H. f. Virtual Collaboration in the Brazilian Mold and Die Making Industry, page 321- (Case 18, CB)
Readings:
Dalkir, Ch. 10